Job Description

Customer Satisfaction Manager

As our new Customer Satisfaction Manager, you’ll be the primary point of contact for our content creators – ensuring that every interaction, process, and result meets the highest standard of service and professionalism.

You’ll monitor performance KPIs, collect feedback, schedule and document meetings, and keep communication between creators and the internal team fluid and frictionless.

This role is perfect for someone who deeply cares about customer experience and has an eye for clarity, structure, and fast communication. You’ll be responsible for making creators feel supported, informed, and seen — every single day.


Your Responsibilities:

  • Acting as the main contact person for our creators
  • Daily reporting on creator performance, KPIs, and task completion
  • Proactively identifying creator needs and addressing concerns
  • Scheduling meetings between creators and team leads
  • Creating professional meeting notes, formatted in Safari Studios’ branding
  • Uploading and maintaining a clear archive of all meeting documentation
  • Communicating feedback between creators and internal teams
  • Ensuring consistent satisfaction and trust throughout the cooperation
  • Coordinating with Marketing, Chat, and Content teams to keep creators aligned and informed

Why Safari Studios?

At Safari Studios, we believe in building a high-performance environment where talented individuals can grow, take responsibility, and have a real impact. Whether you’re located in Dubai, Miami, Berlin, Hamburg, or working remotely from anywhere in the world — you’ll be part of a fast-moving and highly motivated team.

We don’t just offer a job — we offer the opportunity to become part of a company that is actively shaping the future of the creator economy. With flat hierarchies, direct communication, and clear responsibilities, you’ll experience what it means to be seen, supported, and empowered.

What You Can Expect

  • A remote-first team working across international locations
  • Clear development opportunities and long-term growth potential
  • A work culture based on reliability, clarity, and trust
  • Regular check-ins, performance feedback, and transparent communication
  • Full autonomy in your role with operational support as needed
  • Efficient and fully digital workflows with professional infrastructure


Please note: Salary and compensation models are discussed individually during the application process, based on your experience, qualifications, and the scope of your responsibilities.

Requirements:

  • Excellent communication skills in both English and German
  • Experience in account management, client support, or customer success
  • A strong sense of empathy, patience, and reliability
  • Professional writing skills for summaries and structured documentation
  • Confident using Google Docs, Slack, ClickUp, and other remote tools
  • Strong organizational and time-management skills
  • High attention to detail and accountability
  • Remote work setup with stable internet connection and laptop

Bonus Points For:

  • Experience in influencer, creator, or talent management industries
  • Background in operations or client-focused environments
  • Ability to de-escalate difficult situations with grace and professionalism